FAQ

We ship to most countries worldwide using Royal Mail tracked services. If Royal Mail offers a tracked service to your destination, we can usually ship there.

Orders are dispatched Monday to Friday. Most orders are shipped within 1–2 business days.

UK orders typically arrive within 2–3 working days after dispatch. Most international orders arrive within approximately 5–10 working days, although delivery times can vary by destination.

Yes. All orders are shipped with tracking included as standard, allowing you to follow your parcel from Great Britain to your doorstep.

We ship all orders using Royal Mail. We believe it's an important part of delivering an authentic British experience.

Yes. Once your order has been dispatched, you'll receive tracking information so you can follow its progress.

If your parcel is confirmed as lost in transit, we'll send a replacement.

If a parcel is returned to us due to an incorrect address, please contact us to update the address. An additional shipping charge will be required to resend the order.

Most UK orders are sent using Royal Mail Tracked 48 and do not require a signature. If you require a signature service, please contact us before ordering.

If you require next-day delivery, please contact us before placing your order and we'll be happy to discuss the available options.

Our subscription boxes renew automatically based on your chosen schedule. We carefully curate the contents each month so you can discover a variety of British treats.

By default, subscriptions renew on the last day of each month. This can be changed within your customer portal if required.

Yes. You can make changes to your subscription at any time before your next order is processed.

Yes. You can skip upcoming deliveries through your customer portal.

Yes. You can pause your subscription through the customer portal or by contacting us.

Yes. You can adjust the delivery frequency to suit you, including monthly, every two months and other available schedules.

Yes. There is no minimum commitment period and you can cancel your subscription at any time.

No. There is no minimum commitment period and you can cancel after your first box if you wish.

Yes. Our subscription boxes are designed to help you discover new British treats, so the contents change regularly.

We don't currently offer custom box selections, but we're always interested in hearing what customers would like to see included.

Yes. Any additional items purchased from our online store will be shipped alongside your order where possible.

All of our products are sourced in the United Kingdom.

We don't currently offer boxes specifically designed for dietary requirements. However, if you contact us before ordering, we'll do our best to accommodate your needs where possible.

All products are clearly labelled with allergen information. If you have any questions, please contact us before ordering.

Yes. Many of our boxes make fantastic gifts and can be sent directly to the recipient.

Yes. You can add a personalised gift message using the gift message box on the cart page.

No. Invoices and receipts are not included inside gift orders.

We don't currently offer gift wrapping, but all orders are carefully packaged and presented.

Where taxes, duties or tariffs apply, they will be shown and collected at checkout where applicable.

Yes. We regularly ship to customers across the United States using tracked Royal Mail services.

Yes. We ship to most countries worldwide using tracked Royal Mail services.

Most international orders arrive within approximately 5–10 working days after dispatch, although delivery times may vary.

We're based in the South East of England.

British Candy Box has been sharing British treats with customers around the world since February 2018.

You can contact us by email at hello@britishcandybox.co and we'll do our best to help.

We aim to respond to enquiries as quickly as possible, although response times may vary during busy periods.

If you're looking for a one-off gift, we recommend our British Gift Box. It contains approximately 14–16 authentic British sweets, chocolates, crisps and snacks and includes free tracked shipping. It's a great choice for birthdays, holidays, care packages or anyone who loves British treats.

Both boxes contain a changing selection of authentic British sweets, chocolates, crisps and snacks. The Ultimate British Candy Box is our largest subscription and typically contains 12–14 treats, while the Great British Candy Box is a slightly smaller option with approximately 9–11 treats. Both offer a fun way to discover new British favourites each month.

The British Gift Box is a one-off purchase with no ongoing commitment, making it perfect for gifting. The Ultimate British Candy Box is a subscription that renews automatically and delivers a new selection of treats each month.

Our British Gift Box or Ultimate British Candy Box are great places to start. Both include a variety of popular British sweets, chocolates, crisps and snacks, giving you a broad taste of what Britain has to offer.

Our British Snack Box is designed for customers who prefer savoury snacks and chocolate bars over traditional sweets. It's a great choice if you're looking for a less sweet British snack experience.

Our British Tea Box and British Biscuit Box are both excellent choices. The Tea Box combines classic British teas and biscuits, while the Biscuit Box focuses on some of Britain's most loved biscuits and tea-time favourites.

Our Ultimate British Candy Box is our most popular subscription and is loved by customers around the world for its variety, value and ever-changing selection of British treats.

Our Ultimate British Candy Box offers the largest selection of treats and is our best-value subscription option for customers looking to experience the widest variety of British snacks.

Any of our boxes make a great choice, but the Ultimate British Candy Box and British Gift Box are particularly popular with British expats and those looking for a taste of home.

Yes. Many customers purchase subscriptions as gifts. Simply enter the recipient's delivery address during checkout and contact us if you'd like to include a personalised gift message.