Help Center



Are my credit card details safe when using your site?

What do I do if I have changed my email or home address?

What is the difference between a 'Best Before' date and 'Use By' date?

Can I make a telephone order?

What is a subscription plan?

Will my chocolate items melt?

Can I request an item?

Can I make a custom order?


Is there a minimum or maximum price?

Can I send an order to a different delivery address to where my card is registered?

Are products suitable for freezing?

Can I place a custom order?

Can I place a bulk order?


How long will my order take to arrive?

Where do you deliver?

Will I have to pay any extra costs at customs?

How do I track my order?

Do you deliver to Australia?

Where can I find my tracking number?


What types of payment methods are accepted?

What currencies can I pay in?